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Browse Help Categories
Explore quick guides, troubleshooting steps, and policy details by category.
12 Articles
Rides & Carpooling
Learn how per-seat pricing works, requesting rides, and carpooling etiquette.
How per-seat pricing works
Booking 1, 2, or 3 seats
Women-to-Women ride matching
10 Articles
Payments & Bidding
Understand bid-your-fare options, promo codes, and payment methods.
How Bid Your Own Fare works
Accepted payment methods
Requesting a trip refund
8 Articles
FlexRewards Loyalty
Everything about Bronze, Silver, Gold, and Platinum multiplier tiers.
How to earn FlexPoints
Tier multiplier levels
Redeeming points for free rides
15 Articles
Safety & Emergency SOS
In-app SOS button, real-time family trip tracking, and driver background checks.
Using the emergency SOS button
Sharing live location with family
Verified driver standards
9 Articles
Account & Profile
Managing profile details, CNIC verification, password reset, and settings.
Updating phone number or email
CNIC verification process
Deleting your account
14 Articles
Driver Partners
Driver onboarding, weekly payouts, vehicle requirements, and ratings.
Vehicle eligibility requirements
Weekly earnings & payout schedule
Maintaining a 4.8+ rating
Frequently Asked Questions
Quick answers to the most common questions about FlexWheeler.
What is FlexWheeler Per-Seat Pricing and how does it save up to 70%?
How does the 'Bid Your Own Fare' feature work?
Who qualifies for Women-to-Women Rides?
How do I contact Customer Support if I face an issue during a ride?
How are FlexPoints calculated and redeemed?
Still Need Personal Assistance?
Our support team is available 24 hours a day, 7 days a week.
24/7 Phone Support
03030063472
Email Dispatch
support@flexwheeler.com